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Customers grow companies. 

I build customer depth for banks, insurers, and fintechs, and turn it into the moat. 

Clear Decisions. Real Growth.

Rashmi Jolly, Assideo

Why Leaders Come to Assideo

Financial services growth leaders come to me when they're facing challenges like:

  • Our customer acquisition costs keep climbing and retention isn't catching up.

  • ​We're spending more on growth than ever and nothing is moving the needle.

  • Every team has a different version of who the customer is.

  • The board wants the next narrative and we don't have it yet.

  • The strategy is sound on paper, but the team doesn't believe in it.

What I Help You Do

Customer Depth Diagnostic, 30-days

The diagnostic goes beyond a persona; it surfaces the context your customer operates in, the identity they are trying to become, and the opportunity for the company to be more than a vendor.

Customer Acquisition Sprint, 90-days

Turn customer depth into a working growth system: sharper positioning, a clearer value chain, partnership infrastructure and an acquisition funnel that attracts customers rather than chases. 

Embedded Advisory

Maintain the customer truth and integrity of the growth system across strategic decision-making, quarter after quarter, and expand team capabilities. 

My Approach

Most strategy consultancies work on one piece of the puzzle. 

I work across the whole customer journey. 

I build the customer clarity picture that your entire growth strategy flows from — not just what your customer does, but their hopes, fears and ambitions.

I follow that clarity from the top of the funnel all the way through to retention and new market expansion, finding the growth drivers hiding across the entire customer journey.

The result isn't just a strategy. It's clarity, consistency and control over the levers of your success.

Twenty years of work

Experience across leading organizations in healthcare, financial services, and innovation.

Selected Case Studies

Image de Sulthan Auliya

Aligning brand promise and customer experience for an Asian bank (Singapore)

Asian bank district

Restoring trust and accelerating conversion after a data breach (Australia)

people working on a computer

Building growth-driving government relationships through thought leadership (APAC insurance company)

Femme enceinte et enfant

Launching a global women’s health managed-care platform (US fertility unicorn)

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